Customer Operations Specialist
Are you looking for a role where you can blend your organisational wizardry with top-notch customer service skills? Do you geek out on a plan? If you've answered yes and know your way around cutting-edge VR technology, then we’ve got just the opportunity for you...👀
At Gemba, we're pioneering immersive VR training for top global manufacturing companies, and we’re looking for a Customer Operations Specialist to ensure our customers have a seamless experience using our platform, from onboarding to delivery. Reporting to the VP of Customer Experience, you’ll work hands-on with customers to manage their operational needs, from hardware setup to troubleshooting and everything in between.
What you’ll be doing 👇:
- Operational Planning: Collaborating with customers to create smooth delivery plans, including scheduling sessions, managing hardware needs, and logistics.
- Hardware Guidance: Helping customers set up, manage, and troubleshoot their VR headsets to ensure technical readiness.
- Technical Support: Addressing network, bandwidth, and hardware issues, running tests, and ensuring optimal performance of our platform.
- Service Support: Assisting with onboarding and session prep, keeping things running smoothly and making adjustments when needed.
- Collaboration: Working closely with Customer Success to identify upsell opportunities and sharing customer feedback with our Product team to drive improvements.
We’re looking for 👇:
- Experience: 2+ years in customer operations, event operations, customer service, technical support, or a similar office role. Ideally, you've worked in the VR industry or SaaS platforms.
- Technical Know-How: You’re comfortable with the latest trends in hardware and software, especially VR.
- Organisation: Strong project management skills with the ability to manage multiple customers and prioritise tasks effectively.
- Problem solver: Proactive rather than reactive, comes with solutions and a smile
- Attitude: Cheerful, friendly, and totally customer-focused – you know how to keep clients happy and operations running smoothly.
- Communication: Exceptional verbal and written communication. Fluency in French or other languages is an added bonus!
In return, we offer 🎁:
- The freedom to take charge and ensure smooth operational support in a fast-growing VR space.
- The opportunity to work at the cutting edge of VR training technology.
- A fun, dynamic environment where your skills will be valued and recognised.
- Generous learning budget of up to £1,000 per employee per year 📚
- 25 days annual leave🌴 + Christmas closure 🎄 + Birthday day off 🥳
- Private healthcare 🏥, Pension 👵 and unlimited mental health and well-being support 🧘♀️
- A designated Culture Manager to ensure we're the best place to work! 🧡
Please note that unfortunately we cannot offer sponsorship for this position so all candidates must have current right to work in the UK.
🕗 8.30am - 5pm, Monday - Friday
📍 Shoreditch, London
Onsite: 4 days per week
Salary: £30,000-32,000 per annum, depending on experience
- Department
- Customer
- Role
- Customer Operations Specialist
- Locations
- London
- Remote status
- Hybrid Remote
About Gemba
Fast, flexible and compelling metaverse learning for global companies.
We deliver world class training through virtual reality.
Customer Operations Specialist
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