Sales Operations Manager
Calling all sales marshals that can help Account Executives get enterprise deals over the line quicker and ensure compliance!
Are you ready to take on something that challenges and excites you? Want to join a scale-up where you are so much more than just a number? At Gemba, we’re breaking new ground with our VR enterprise training platform, changing the way businesses develop their teams, and we need you to help improve our sales process. 🌟
We’re searching for a proactive and detail-driven Sales Operations Manager to join our dynamic team. Reporting directly to the Chief Customer Officer, you'll be at the forefront of driving sales efficiency and ensuring our Account Executives and Customer Success Managers thrive, with faster deals and renewals.
We're a small team with a tailored approach to lengthy enterprise SaaS sales, so you'll really get to know our customers, our process and our team - but we know there's always room for improvement - and that's where you come in...Whether you're a target smashing sales pro looking to move off the front line, or you're a seasoned sales operations wizard who's not afraid to get close to the action, this could be for you. If you're ready to leave the routine behind and make a real impact, this role is calling your name!
Key Responsibilities 👇:
- Deal Progression: Monitor and report on deal progression, holding two key Account Executives accountable for their pipeline management and deal closure timelines. Motivate, marshal and help unblock issues to get their deals over the line faster.
- Renewal Progression: Ensure renewal plans are accurate and on-track, holding two Customer Success Managers accountable.
- Pipeline Management: Identify and communicate gaps in pipeline generation activities to the account execs and senior leadership team, ensuring a steady flow of opportunities and help unblock issues and bottlenecks.
- CRM Compliance: Ensure that the CRM is clean, accurate and purposeful, reflecting the true status of the sales pipeline. This should be achieved through ensuring compliance from the sales team, not as admin support for them!
- Reporting: Deliver precise and timely sales reports to senior leadership, highlighting key metrics and insights that support informed decision-making.
- Communication: Act as the liaison between the sales team and senior leadership team, providing honest, direct, and clear communication regarding sales operations and performance.
This role is not about expanding or building a sales ops team, or adding a shiny new tech stack ✨, but refining our existing processes to make them flawless and working closely with the Account Executives to implement them. We are committed to developing a repeatable and efficient system that drives consistent results. 🚀
The ideal candidate will be eager to learn about our customers and our unique approach, rather than relying on industry-standard solutions or expecting new technology implementations.
We value someone who can immerse themselves in our way of doing things and contribute to continuous improvement, ensuring that our processes are not just effective, but exceptional. 💫
Is this you? 🤔
- Proven experience in a sales or sales operations role, in a B2B environment.
- Experience with consultative or enterprise sales cycles.
- Exceptional attention to detail and ability to manage multiple tasks with a high degree of accuracy.
- Strong analytical skills with the ability to translate data into actionable insights.
- Proficient in CRM systems and sales reporting tools (HubSpot desirable).
- Excellent communication and interpersonal skills, with the ability to influence and hold others accountable.
- Highly proactive, with a strong sense of ownership and the ability to work independently.
- Highly competent in MEDDPICC.
Plus...
- Honest and Direct: Capable of providing clear, straightforward feedback and insights to drive performance improvements.
- Proactive: Always a step ahead in identifying potential issues and opportunities, ensuring nothing falls through the cracks. Speak to the Account Executives constantly and see blockers before they become problems.
- Strong Communicator: Able to convey complex information in a clear and concise manner, fostering collaboration and alignment across teams.
Then we want to hear from you!
We encourage individuals from all backgrounds and experiences to apply for this position. Don't let imposter syndrome hold you back – your unique perspective and talents are valued here 🤗
In return, we offer 🎁
- Generous learning budget of up to £1,000 per employee per year 📚
- 25 days annual leave🌴 + Christmas closure 🎄 + Birthday day off 🥳
- Private healthcare 🏥
- Unlimited mental health and well-being support through Oliva.health 🧘♀️
- Pension 👵
- Company incentives and a designated Culture Manager to ensure we're the best place to work! 🧡
Please note that unfortunately we cannot offer sponsorship for this position so all candidates must have current right to work in the UK.
🕗 8.30am - 5pm, Monday - Friday
📍 Shoreditch, London
Onsite: At least 4 days per week
Salary: Up to £65,000 per annum
- Department
- Customer
- Locations
- London
- Remote status
- Hybrid Remote
About Gemba
Fast, flexible and compelling metaverse learning for global companies.
We deliver world class training through virtual reality.
Sales Operations Manager
Calling all sales marshals that can help Account Executives get enterprise deals over the line quicker and ensure compliance!
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